FAQ
Most frequent questions and answers
One credit is one standard text message to one number/person. For example, a 160 character message to 100 people would account for 100 credits.
You can top-up your message credits at any time using a credit card, a credit card via paypal or via BAC. All information are available at the dashboard when signed up. There are no hidden charges or surprises.
No, credits can be used when it’s good for you. This allows you to tailor your campaigns to your audience.
No. There are no long term contracts or commitments. You simply buy and use credits at your convenience. Usage is counted per credit. *No extra charge for reply numbers. You can cancel at any time.
Certainly! We’re a UK-based team of SMS marketing experts. We’re more than happy to assist. You can call us on: 07723566165.
You will have full access to all features during your EsellerText trial. No credit card details are required.
We provide you with credit for 10 credits and for 7 days maximum.
You can test sending SMS globally, as long as you have credit left.
EsellerText offers global SMS coverage. We cover 190+ countries and 700+ networks worldwide.
Sign up for a free trial to test delivery to your chosen country.
We assure you that none of your sensitive information can be used or accessed by any third parties, unless requested by legal authorities.
This information is protected by our employees and professional security software.
Data transfer between customer’s PC and our servers is encrypted (256-bit SSL certificate issued by GlobalSign).
EsellerText is 100% GDPR compliant.
Please also read our Terms of Service and Privacy Policy.
All EsellerText Web App pages are also fully responsive and will adapt to your screen size automatically.
You can receive replies and incoming SMS from your clients.
If you use a free shared reply number, you can only receive replies to messages you have already sent. All replies will be displayed in on your mobile phone or number used have purchased a dedicated number, your clients can contact you whenever they like. All incoming messages will be displayed in SMS Chat. You can receive SMS using a dedicated number.
You can buy a dedicated number on the Buy number page.
If you’re having trouble with EsellerText, or have any questions, then you need to contact EsellerText support.
You can contact EsellerText support in three ways:
- Email – or Contact form (24 hours)
- Live chat – Simply click on the live chat icon on the website
- Telephone – 09:00 – 18:00 GMT (Mon-Fri), 010:00-14:00 UTC (Sat-Sun)
You can also email us or send an online ticket support form at any time. We promise to answer all tickets on the same working day, within minutes if possible.
At weekends we still monitor emails and deal with all tickets that require urgent attention.
Web App
Our web interface supports the latest versions of:
-
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Apple Safari
Please check your browser version using our free browser update tool.
You can schedule text messages and make them recur using our online interface, desktop and mobile applications, and API. Learn how to schedule text messages to be sent at a later date.
API commands for scheduling text messages are available in TextMagic SMS API documentation.
You can add an SMS attachment to your message. However, it will be sent as a link inside the SMS message – not as an MMS.
Rather than adding contacts one by one you can import them in bulk from these file types: *.xls, *.xlsx, *.csv. Learn how to import contacts.
This information is protected by our employees and professional security software.
– Data transfer between customer’s PC and our servers is encrypted (256-bit SSL certificate issued by GoDaddy).
– We use the McAfee Secure service, which constantly scans our servers for security purposes.
– TextMagic if fully GDPR compliant.
TextMagic does not set any limits on how many contacts you can store. You can store as many as you need.
If you do not have your contacts database set up yet, you can place a TextMagic form on your website to gain more opt-ins. You can read more about these forms here.
You can also create an automation rule and ask people to opt-in by sending a keyword to your dedicated number.
People can simply opt-out from your communication by replying STOP, STOPP, STOPALL, UNSUBSCRIBE, END or QUIT to any of your messages. Once they have opted out, you cannot send messages to these contacts anymore.
If you have opted out by accident, please contact us and we will assist you further.
Your customer can also send you an incoming message with these keywords to resubscribe: JOIN, SUBSCRIBE, RESUBSCRIBE, OPT IN, OPT-IN, OPTIN or UNSTOP.
Email To SMS
You can send text messages using any email application or email client: Outlook, Hotmail, Gmail, Apple Mail, etc.
Learn how to set up the Email to SMS service.
SMS distribution lists are used to:
- Forward important emails from any service to your mobile phone as texts.
- Notify multiple people about an important event via a text message in one email send.
With TextMagic Email to SMS service you can send and receive text messages from your email account to mobile phones, without the need to install any software.
Our Email to SMS service recognizes and excludes most standard footers, but if this does not work with your particular footer you can introduce a cut-line. We recognize a new line followed by a minimum of five hyphens as the end of the text message. Everything down to, but not including, the cut-line will be sent.
So, in the example below, only ‘My text message’ will be sent.
If you send a text message using your email address, use the following format: countrycodephonenumber@textmagic.com, e.g. 16439710014@textmagic.com. 
We can forward incoming text messages and replies to your email address. Please enable the New incoming SMS option on the email notifications page. 
SMS Gateway API
We do our best to provide world-class support to customers who use our SMS API Gateway. However, we only support the part that directly relates to our product, API documentation or pre-written wrappers.
We do not provide development support. This means you must hire a developer to help you write the code, if you do not have the necessary experience and knowledge to do it yourself.
Billing
We use a secure payment gateway – Stripe – that processes payments on our behalf. TextMagic does not store credit or debit card details on our website. All payment data is securely stored by a third-party PCI-compliant payment gateway.
TextMagic servers are held in a secure environment with limited access.
We assure you that no sensitive information can be used or accessed by any third party, unless requested by legal authorities.
This information is protected by our employees and professional security software. Data transfer between customer’s PC and our servers is encrypted (256-bit SSL certificate issued by GlobalSign).
Pay-as-you-go (PAYG) is when you pay in advance for your service use.
You are not tied into paying for a certain amount of texts each month and you can stop the service whenever you want.
TextMagic offers a 100% pay-as-you-go service.
Unfortunately we do not offer post-pay or unlimited texting contracts. Our service is 100% prepaid. SMS credit never expires and there are no hidden fees.
In order to make a payment, please visit the Buy Credit page and follow the on-screen instructions. We offer a pay-as-you-go service and accept the following payment methods:
- Visa
- MasterCard
- American Express
- PayPal
- Regular bank transfer
We do not keep your credit card details on file, unless Auto-recharge is enabled.
For your convenience we recommend you enable the Auto-recharge feature, which will top up your account automatically when the balance falls below a specific level.
Auto-recharge is a feature that automatically tops up your account with SMS credit when your balance falls below a certain amount.
This ensures that you never run out of credit and prevents unexpected service interruption.
Auto-recharge works with credit cards and PayPal. With Auto-recharge, your credit card or PayPal account is debited in the same way as if you were making a manual purchase, but with Auto-recharge enabled, you don´t need to approve each payment.
Be aware that automatically recharging your credit is not the same thing as having a subscription although both involve recurring payments.
Learn how to enable Auto-recharge.
We will send a low balance alert email when your balance falls below the level you have set on the Balance alerts page.
You can also enable Auto-recharge to avoid service interruptions and ensure all your SMS messages are delivered on time.
When you add your card details to your TextMagic account, they are not stored directly on TextMagic servers. Instead they are stored on a separate PCI-compliant and extra secure Stripe server.
UK customers
All customers from the UK will be charged 20% VAT.
EU customers
All customers making purchases in the EU will be charged VAT.
In order to avoid paying VAT, you need to enter your registered company VAT number on your Account page. Once this is done you will no longer be charged VAT.
Customers outside the EU
Customers outside the EU will not be charged VAT.
When you send group SMS, your account balance is deducted according to:
- Text message length
- Text message destination
- Number of recipients
Information about the maximum text message length is available in this article. The longer the message (amount of SMS parts), the more it costs.
Pricing information is available on the TextMagic Pricing page.
If you buy a dedicated inbound number, you will be charged on a monthly basis, always on the same day of the month as your original purchase.
Please note, that when your subscription renews, we deduct credit from your TextMagic account balance, not your card/PayPal.
Please be aware that if your account balance becomes too low to renew the number, we reserve the right to cancel it permanently.
To avoid number cancellation, we recommend you enable Auto-recharge.
Pricing information can be found on the TextMagic Pricing page.
Used funds are not refundable under any circumstances.
We will refund unused credit if requested.
If you would like to have your credit balance refunded, please send an email to support@textmagic.com. Please include your name, company name, email address and the reason for wanting a refund. We reserve the right to take up to seven business days to process any refund requests.
You will receive your refund using the payment method you used to purchase the credit. For example, if the original payment was made by credit card, we will credit the amount of your unused credit to that card.
Account Management
Your data is securely stored on our servers, which are located in a secure data center in Europe, in a restricted area with absolutely no physical access available to third parties. The data is available only to the user (or anyone who has access to the username and password). We will NEVER share or sell your data, texts or numbers.
TextMagic is 100% GDPR compliant.
All payment transactions are encrypted using SSL technology.
Please read TextMagic Privacy Policy and Terms of Service.
You can update your TextMagic account details whenever necessary.
To update your personal details, please:
- Navigate to the Account details page.
- Click Edit contact details. Change the desired information and save changes.
- Click Edit billing details. Change the desired information and save changes.
You can create two types of sub-accounts for your team members:
- Administrator – gives access to all TextMagic features, including payments and sub-accounts management.
- Regular user – gives access to all TextMagic features, except payments and other sub-accounts management.
You can also manage sub-account permissions as necessary.
Sub-accounts will always use the SMS credit of the parent account. You can monitor the credit usage from the Sub-accounts reporting or Statements page.
A dedicated virtual number cannot be shared between sub-accounts.
Read Invite and manage Sub-accounts article for more information.
You can receive important alerts and daily/monthly reports by email.
Please enable them on the Notifications settings page.
Sender Settings
Before you send another marketing text message, please read the MMA Code of Conduct.
You can use our service to send text messages as long as the recipient has requested them and can easily opt out.
You must not use our service to send:
- Abusive text messages
- Spam
- Fraudulent text messages
We can guarantee that text messages are sent instantly, after we receive a request from you.
Messages are normally delivered within a few seconds, as long as the recipient’s phone has coverage. We cannot guarantee the final delivery time, as it depends on network conditions, which are outside our control.
The delivery status of text messages can be monitored in our Web, Desktop and Mobile Apps and using API. Information is sourced from the recipient’s phone, except for mobile numbers in North America.
Here is an explanation of the different delivery statuses:
- Delivered – the message has been sent and the recipient’s network has confirmed delivery.
- Sent – the message has been sent but delivery has not been confirmed, for example because the recipient’s phone is switched off, is out of the coverage area, or the mobile provider is experiencing difficulties. Final delivery notification may take up to 12 hours, depending on the mobile operator, which we do not control.
- Failed – The message has been sent but the recipient’s network is unable to deliver it. For example, because the recipient has cancelled their mobile contract or the network was unable to deliver your message.
- Rejected – the SMS was rejected by the mobile operator or TextMagic. Most common reasons: recipient has opted out from your list, the mobile number belongs to a ‘Do not Disturb’ registry, or you did not use a mandatory local dedicated number when sending the message to North America.
If you use API, you can request SMS delivery notification via the receive command or callback URL. The API will respond with a single letter. Read the API documentation for more details.
All shared numbers belong to TextMagic. They can be used by any TextMagic customer. Shared reply numbers are included with your SMS package. You can only receive replies to messages you have already sent. All replies will be displayed in SMS Chat.
TextMagic offers dedicated numbers for more than 25 countries. Dedicated numbers can be used by only one business account at a time. The price for a dedicated number can be found on the TextMagic Pricing page.
A dedicated number is an essential component for two-way messaging. You can send and receive messages locally to or from anyone. All incoming messages will be displayed in SMS Chat.
You can send SMS using your company name by using a Sender ID. If you send a message from your business name, no one will be able to reply to you. This is a free feature, which is not supported globally.
The maximum length of a Sender ID is 11 characters. Please Apply for a Sender ID first.
The Sender ID may be filtered out by some network providers, so please test before use.
SMS Software for PC and Mac
TextMagic Desktop SMS for PC is a software package that enables you to send and receive SMS via your PC or MAC. You must have a TextMagic account first before downloading the software.
Please note, TextMagic Desktop app works only with an internet connection. New desktop application is fully synchronized with the mobile and web applications and offers the same features. If someone sends a text message to you, you will receive a push notification on the PC.
TextMagic Desktop app can be downloaded for free from the Downloads page.
We offer two versions of the TextMagic Desktop App:
- for Mac
- for Windows
The TextMagic Desktop App can be downloaded for free from the Downloads page.
Your employees can access the TextMagic Desktop App both at work and home.
Please note: TextMagic Desktop App only works with an internet connection. The new Desktop App is fully synchronized with the mobile and web applications and offers the same features. If someone sends a text message to you, you will receive a push notification on your PC.