Data protection, privacy and personal data usage policy
For the purposes of the General Data Protection Regulation (GDPR) and UK data protection laws, we are stating the following.
About this policy
How we collect your information
We may collect your personal data in a few limited ways, namely:
- Directly from you, when you fill in a contact form, a signup form, an application for membership (if and where applicable), when you make enquiries on our website or via email, or when you interact with us during your time as a visitor, a customer or a member in various other ways (for example, where you enter a competition, renew your membership, sign up for a free gift, or a course or lessons);
- From someone else who has signed up or applied for an account or a membership on your behalf (for example a family member or a member of your work team who has provided us with your contact details for that purpose);you can read about cookies here
The types of information we collect
We may collect certain information about you, which will include; your name, date of birth, gender, email address, address, telephone number(s), and your url, where applicable
How we use personal data
Personal data provided to us may be used for the purposes set out below:
- Processing of payments, services, accounts, a membership forms and payments
- Processing free gifts and survey or competitions
- Share data with our sister sites and inhouse marketing team members to provide information about offers that may benefit you, or, membership renewals
- Sending you our newsletters news via email
- Via direct mail
- SMS messaging if applicable (not often)
- Sending you details of our events and updates or changes
Training and competition entry
- Share data with our employees who process our services, vetted independent contractors who may supply us or officials to administer team training sessions
- Share data with team managers to enter local or international and events
Your personal data will not be shared with any other third party (except sometime our associates, sub contractor(s) without your explicit consent. Our current policy is not share any personal data with third parties other than outlined in the purposes above which are directly related to your membership and participation in training, services, sales and events, so we have therefore not collected consent to share personal data from the wider collection.
Your personal data will be not be retained if you do not wish to remain or renew your annual membership.
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
- Request the transfer of your personal data to another party.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Contact and complaints
If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk.
Internet user privacy is of paramount importance to EsellerText. Our goal is to maintain the trust of our users and others who visit our web sites. Below is information regarding our commitment to protect the privacy of our users.
Please NOTE: “We do not store customer credit card details”
- A user’s phonebook, message content and MSISDNs sent to and received from belong exclusively to that user, and will not be disclosed to any third parties without the user’s written permission.
- Any recipient of any message has the right to know the identity of the sender, and this will be disclosed on request to the recipient.
- By using this web site the User consents to the following regarding user contact information: (user contact information refers only to that information supplied when a user registers, and excludes all other information such as phonebook content and message history.):
EsellerText may use a user’s contact information to communicate with the user from time to time. Users may indicate if they do not wish to receive such communications.
- EsellerText may use users’ contact information for non-personal statistical purposes.
NO SPAM POLICY
EsellerText.co.uk subscribes to an Anti-Spam policy for all of our SMS communication platforms. We therefore do not condone unsolicited direct marketing messages sent by an individual or company to a person who has not consented to receive direct marketing messages
EsellerText.co.uk adheres to SMS code of conduct and will do its utmost to promote responsible messaging. Should EsellerText.co.uk receive any complaints about a customer, EsellerText.co.uk will do a full investigation into the account and should a customer not be adhering to the direct marketing code of conduct, EsellerText.co.uk reserves the right to close the account immediately and without notice.
Please see below for an excerpt from the Direct Marketing code of conduct:
1.11. Upon request of the recipient of a direct marketing message, the message originator must, within a reasonable period of time, identify the source from which the recipient’s personal information was obtained, and provide proof that the organisation supplying the originator with the recipient’s contact information has the recipient’s explicit consent to do so.
2.1. Any direct marketing message is considered unsolicited (and hence spam) unless:
- The recipient has requested the message
- The message recipient has a prior commercial relationship with the message originator and has been given a reasonable opportunity to object to direct marketing communications:
- At the time when the information was collected and
- On the occasion of each communication with the recipient.
- The organization supplying the originator with the recipient’s contact information has the recipient’s explicit consent to do so.
For individuals or organizations sending direct marketing message via SMS:
There are three steps to follow when sending out SMS messages for promotional campaigns:
You should only be sending out SMS messages to customers who have consented to receive marketing messages from you. There are two types of consent:
- Express consent – the message recipient has specifically requested messages from you/your company or organisation.
- Inferred consent – there may not be a clear indication of consent, but due to an existing relationship with the customer, it is expected that you/your company will contact said customer.
Your messages need to clearly indicate the person, company or organisation that is sending the message.
You should always offer the recipient the option to stop receiving your communications, allowing them to indicate that they no longer wish to receive SMS messages from you/your company or organisation.
For consumers receiving unwanted SMS messages
If you have received an unwanted text/SMS message from EsellerText.com, the quickest way to block someone from sending messages to you via EsellerText is to reply to the sender’s SMS with the word STOP.
REFUND: Where refund applies, this would be done within 7 to 10 working days
This facility enables you to find out who messaged you via our gateway and block the offending user from messaging you via our online facility. We will show you all recent messages sent to your mobile via our gateway. You can then block individual users of EsellerText.co.uk from messaging you, as well as obtain contact details of the sender.
You may update your data preference here at any time